This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Practice Policies

Riverside Surgery: Statement of intent:

Summary Care Record

GP2GP Record Transfers

Patient Online Access to their GP record

Patient Access Frequently Asked Questions - click link for more information

Patient Online Information - click for more information

Data for commissioning and other secondary care purposes

Statement of Intent


ConfidentialityThe practice complies with Data Protection and Access to Medical Records legislation.

Information about you will only be used by those healthcare professionals concerned with your care.

In the event that another agency requests information about you, you will be contacted to obtain your informed consent.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Confidentiality of Patient Data: Poster

Patient Data Protection: Leaflet


Consent Policy

Consent Policy

Freedom of Information

The Freedom of Information Act deals with access to official information and gives individuals or organisations the right to request information from any public authority.

The NHS Freedom of Information Publication Guide  sets out the type of information that is publicly available from Frome Medical Practice and how you may go about obtaining such information.

 ICO - further information

Infection Control Policy

Sick Notes:

GPs will only issue statutory certificates for absences of more than 7 days. GPs are entitled to make a charge for sick certificates of less than 7 days. It is best not to see your GP but self-certificate with your employer for any period of less than 7 days.

Patients Obligations:

We hope we have a good patient / practice relationship by recognising our obligations to each other.

The practice for its part, undertakes to provide you with healthcare services that are delivered in a professional and patient friendly manner taking note of your individual needs.

For your part you can assist the practice by:

  1. Arriving on time for appointments.
  2. Giving as much notice as possible if an appointment cannot be kept.
  3. Having consideration for consultations that overrun - our GPs cannot always predict in advance that some patient's needs will require slightly longer than normal.
  4. Not expecting your doctor to deal with more than one consultation per appointment. If you want to see a doctor and wish your child / children to be seen at the same time, please book the required number, one per person.
  5. Ordering repeat prescriptions in good time (i.e. at least 2 working days before the prescription runs out)
  6. Remaining polite and courteous and understanding of the busy nature of the practice.
  7. Not expecting unnecessary home visits. We are set up to give our best care at the surgery.


 Violence / Abuse

Riverside Surgery operates zero tolerance to violence or abuse in any shape or form towards staff and visitors within the surgery. Staff and other patients should not have to suffer threats, intimidation, loud abusive language, violence or threats of violence.

Persons guilty of such behaviour will be asked to leave the practice premises immediately and, as a result of such an incident, the practice will:

  1. Inform the police of the incident
  2. Ask NHS England to remove the patient from the practice list immediately

The practice will not allow a small number of individuals to disrupt patient care.

Please see Riverside Surgeries 'Unacceptable Behaviour Policy' below:

Unacceptable Behaviour Policy

 Safeguarding Policy

Safeguarding Children Policy

Vulnerable Adults Policy

 Chaperone Policy

Chaperone Policy

Chaperone Poster

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website