Riverside Surgery: Statement of intent:
Statement of Intent - please click to view
Patient Access Frequently Asked Questions - click link for more information
Patient Online Information - click for more information
Care Data Leaflet - click for more information
Care Data Opt Out Form - please click to view and print form
The practice complies with Data Protection and Access to Medical Records legislation.
Information about you will only be used by those healthcare professionals concerned with your care.
In the event that another agency requests information about you, you will be contacted to obtain your informed consent.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Confidentiality of Patient Data - please click for more information
Data Protection Poster - please click for more information
Consent Policy - please click for more information
Freedom of Information
The Freedom of Information Act deals with access to official information and gives individuals or organisations the right to request information from any public authority.
The NHS Freedom of Information Publication Guide sets out the type of information that is publicly available from Frome Medical Practice and how you may go about obtaining such information.
ICO - further information
Infection Control Policy
GPs will only issue statutory certificates for absences of more than 7 days. GPs are entitled to make a charge for sick certificates of less than 7 days. It is best not to see your GP but self-certificate with your employer for any period of less than 7 days.
We hope we have a good patient / practice relationship by recognising our obligations to each other.
The practice for its part, undertakes to provide you with healthcare services that are delivered in a professional and patient friendly manner taking note of your individual needs.
For your part you can assist the practice by:
- Arriving on time for appointments.
- Giving as much notice as possible if an appointment cannot be kept.
- Having consideration for consultations that overrun - our GPs cannot always predict in advance that some patient's needs will require slightly longer than normal.
- Not expecting your doctor to deal with more than one consultation per appointment. If you want to see a doctor and wish your child / children to be seen at the same time, please book the required number, one per person.
- Ordering repeat prescriptions in good time (i.e. at least 2 working days before the prescription runs out)
- Remaining polite and courteous and understanding of the busy nature of the practice.
- Not expecting unnecessary home visits. We are set up to give our best care at the surgery.
Violence / Abuse
Riverside Surgery operates zero tolerance to violence or abuse in any shape or form towards staff and visitors within the surgery. Staff and other patients should not have to suffer threats, intimidation, loud abusive language, violence or threats of violence.
Persons guilty of such behaviour will be asked to leave the practice premises immediately and, as a result of such an incident, the practice will:
- Inform the police of the incident
- Ask NHS England to remove the patient from the practice list immediately
The practice will not allow a small number of individuals to disrupt patient care.
Please see Riverside Surgeries 'Unacceptable Behaviour Policy' below:
Unacceptable Behaviour Policy - please click for more information
All the staff at Riverside Surgery has had safeguarding training and are always willing to talk to anyone concerned about the safety of a member of our community. Here are some numbers and websites which may be helpful:
If you are concerned about a child
If you are concerned that a child is being abused or they may be at risk of harm, you should contact North Lincolnshire’s Children’s Services on: 01724 296500 9am to 5pm Monday to Thursday, 9am to 4.30pm Friday (answerphone – out of office hours and at weekends) or email: firstname.lastname@example.org
Police emergency - Telephone: 999
The NSPCC has lots of useful advice there website can be found at https://www.nspcc.org.uk/
If your baby or the baby of someone you know is crying and causing distress advice can be sought at http://iconcope.org/
Childline offers support to children and young people. Their website has contact details and lots of useful support https://www.childline.org.uk/
Advice if you think an adult is being abused
If you think an adult who is unable to protect themselves is being abused contact,
The Safeguarding Adults Team Hewson House Station Road Brigg North Lincolnshire DN20 8XB
Telephone: 01724 297000
Email address: email@example.com
The Ann Craft Trust https://www.anncrafttrust.org/ has advice on safeguarding young people over 18 particularly those with a learning disability as well as what to do if you suspect a sports coach is being abusive.
Domestic abuse may affect any intimate relationship within a family setting. This may include the use of excessive control, coercive or threatening behaviour as well as physical abuse such as hitting or slapping someone. You can refer yourself or ask for help for someone else by contacting The Blue Door via their helpline on: 0800 197 47 87, at their office on: (01724) 841 947 or email firstname.lastname@example.org
If the risk of harm is high at the present moment ring the police on: 999
Refuge, (a charity) have a 24 hour helpline accessed by ringing: 0808 2000 247
Men's advice line - 0808 801 0327
The EVERYMAN Project 0207 263 8884 supports men who are violent or concerned about their violence.
Safeguarding Children Policy
Vulnerable Adults Policy