We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you are unhappy with the service you have received, please inform the member of staff you have been dealing with. Alternatively, you may wish to forward written details of your complaint to the Business Manager. For further details please see the complaints leaflet available in the reception of the surgery for further advice. Alternatively, please use the following link which explains our complaints procedure in detail:
Complaints and Procedure
Complaint Patient Form
NHS England contact details are:
NHS England
PO Box 16738
Redditch
B97 9PT
*Please ensure this is marked for the attention of the complaints team
Telephone: 0300 311 22 33
*Opening hours are Monday – Friday 8am – 6pm, except Wednesday when they open at a later time of 9.30am, excluding Bank Holidays
PALS Service:
For queries that require intervention but are not complaints patients are able to contact the PALS Service:
Patient Relations
Health House
Grange Park Lane
Willerby
East Yorkshire
HU10 6DT
Telephone: 01652 251125
If you are unhappy with the response to your complaint from the primary care practitioner you can ask The Parliamentary and Health Service Ombudsman for an ‘Independent Review’ of your case.
You can contact the Ombudsman as follows:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Complaints Helpline: 0345 015 4033 (the helpline is open 8.30am – 5.30pm Monday – Friday)
Website: www.ombudsman.org.uk