Riverside Surgery: Statement of intent:
Summary Care Record
GP2GP Record Transfers
Patient Online Access to their GP record
Patient Access Frequently Asked Questions - click link for more information
Patient Online Information - click for more information
Data for commissioning and other secondary care purposes
Statement of Intent
The practice complies with Data Protection and Access to Medical Records legislation.
Information about you will only be used by those healthcare professionals concerned with your care.
In the event that another agency requests information about you, you will be contacted to obtain your informed consent.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Confidentiality of Patient Data: Poster
Patient Data Protection: Leaflet
Freedom of Information
The Freedom of Information Act deals with access to official information and gives individuals or organisations the right to request information from any public authority.
The NHS Freedom of Information Publication Guide sets out the type of information that is publicly available from Frome Medical Practice and how you may go about obtaining such information.
ICO - further information
GPs will only issue statutory certificates for absences of more than 7 days. GPs are entitled to make a charge for sick certificates of less than 7 days. It is best not to see your GP but self-certificate with your employer for any period of less than 7 days.
We hope we have a good patient / practice relationship by recognising our obligations to each other.
The practice for its part, undertakes to provide you with healthcare services that are delivered in a professional and patient friendly manner taking note of your individual needs.
For your part you can assist the practice by:
- Arriving on time for appointments.
- Giving as much notice as possible if an appointment cannot be kept.
- Having consideration for consultations that overrun - our GPs cannot always predict in advance that some patient's needs will require slightly longer than normal.
- Not expecting your doctor to deal with more than one consultation per appointment. If you want to see a doctor and wish your child / children to be seen at the same time, please book the required number, one per person.
- Ordering repeat prescriptions in good time (i.e. at least 2 working days before the prescription runs out)
- Remaining polite and courteous and understanding of the busy nature of the practice.
- Not expecting unnecessary home visits. We are set up to give our best care at the surgery.
Violence / Abuse
Riverside Surgery operates zero tolerance to violence or abuse in any shape or form towards staff and visitors within the surgery. Staff and other patients should not have to suffer threats, intimidation, loud abusive language, violence or threats of violence.
Persons guilty of such behaviour will be asked to leave the practice premises immediately and, as a result of such an incident, the practice will:
- Inform the police of the incident
- Ask NHS England to remove the patient from the practice list immediately
The practice will not allow a small number of individuals to disrupt patient care.
Please see Riverside Surgeries 'Unacceptable Behaviour Policy' below:
Unacceptable Behaviour Policy
Safeguarding Children Policy
Vulnerable Adults Policy