Friends and Family Test
To access the survey please click on the link from the home page under 'Have your say'. All feedback is anonymous.
From 1 December 2014, the FFT will be available in GP practices, from January 2015 in mental health and community services and from 1 April 2015, it will be expanded to NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
For more information, see www.nhs.uk/friendsandfamily
For access to our results so far please click on the following link: Friends & Family Survey Results March/April 2016
Friends & Family Test, Newsletter
Friends & Family Test, Awareness Poster