We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you are unhappy with the service you have received, please inform the member of staff you have been dealing with. Alternatively, you may wish to forward written details of your complaint to the Practice Manager. For further details please see the complaints leaflet available in the reception of the surgery for further advice. Alternatively, please use the following link which explains our complaints procedure in detail:
NHS England, NHS Commissioning Board contact details are:
NHS Commissioning Board
PO Box 16738
*Please ensure this is marked for the attention of the complaints manager
Telephone: 0300 311 22 33
*Opening hours are Monday – Friday 8am – 6pm, except Wednesday when they open at a later time of 9.30am, excluding Bank Holidays
For queries that require intervention but are not complaints patients are able to contact the PALS Service:
Grange Park Lane
Telephone : 01652 251125
Parlimentary & Health Service Ombudsman:
If you are unhappy with the response to your complaint from the primary care practitioner you can ask The Parliamentary and Health Service Ombudsman for an ‘Independent Review’ of your case.
You can contact the Ombudsman as follows:
The Parliamentary and Health Service Ombudsman
Complaints Helpline: 0345 015 4033 (the helpline is open 8.30am – 5.30pm Monday – Friday)
Healthwatch North Lincolnshire
Healthwatch Advocacy is a free and independent service for patients who want to make a complaint about any part of their NHS treatement or care.
What can Healthwatch Advocacy do for you:
- Give you information about who to complain to
- Explain the NHS complaints procedure
- Help you write letters to the right people
- Come to meetings with you
- Put you in touch with other people who can help you
- Provide an interpreter if you need one
Further information regarding this service and contact details are enclosed through the following links:
Healthwatch North Lincolnshire Independent Complaints Advocacy Service
Queensway Business centre
Tel: 0808 802 3000
This service is free and is available to support people who want to make complaint about their NHS Funded treatment of care.